---
title: 'AI Phone Agent'
icon: 'headset'
---

The **AI Phone Agent** is designed to enhance your organization's customer service by:

- **Answering calls immediately** without any delay, ensuring your customers are attended to as soon as they call.
- **Handling customer inquiries** with AI-driven responses that are both accurate and context-aware.
- **Redirecting calls to a human agent** if the customer requests human assistance or if the AI Phone Agent is unable to provide an appropriate answer. The transition is seamless, ensuring a smooth experience for the customer.

### Buying an AI Phone Number

To get started with the AI Phone Agent, you can buy an AI phone number directly from the dashboard. This number will be linked to your organization and can be customized for specific use cases.

<img src="/phone/buy-ai-phone.png" alt="Buy AI Phone Number" />

### Customizing the AI Phone Agent

You can change the base prompt of the AI Phone Agent to tailor it to different scenarios within your business. For example, you might want to have different AI agents for various departments, such as:

- **Customer Support:** An AI agent specifically trained to handle common product questions and basic troubleshooting.
- **Sales Inquiries:** An AI agent focused on providing information about your products and services, helping to drive sales.

<img src="/phone/customize-phone.png" alt="Buy AI Phone Number" />
In general, consider the following when customizing your AI Phone Agent:

- **Keep the base prompt clear and concise** to ensure the AI understands the core responsibilities.
- **Simplify the language** to make the AI's responses easy to understand, especially over the phone.
- **Align the prompt with specific goals**, such as increasing sales conversions or improving customer satisfaction.

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{/* This video provides a demo of the AI phone agent answering calls and handing off to a human agent to answer. The human agent is talked about more in the following section. */}
